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SeaChange Client Self Services lets you access your RMA and incident information, the Knowledge Base, and product documentation, as well as submit a new incident and view FAQ's.

SeaChange Client Self Services Quick Start Guide
See the Quick Start Guide to get started and learn how to use this portal.
Client Self Services and the Quick Start Guide are optimized for Microsoft Internet Explorer browser 7 or 8 with Flash Player 9 and up.

Your Client ID and default password are supplied to you by SeaChange Technical Support Services. If you have forgotten your Client ID or it is unavailable, please call or email Technical Support. If you have a Client ID but do not have your password, enter your Client ID first, then use the Forgot Password link.

Other Technical Support Options

E-Mail

seachange.support@schange.com

E-Mail Technical Support Guidelines

Telephone

978-897-7300

  • Do NOT report a Severity 1 issue (such as a system outage) via email; you must CALL Technical Support for Severity 1 issues.
  • E-Mails to Technical Support should only be sent from an individual e-mail account, NOT a group alias.
  • The To line should be ONLY to SeaChange; add additional email addresses to the CC line.
  • The Subject line of the e-mail should NOT contain Re: (Reply) or Fw: (Forward) and SHOULD include the product name.
  • The Body of the e-mail should be as concise and specific as possible.
  • The maximum attachment file size is 1.5 MB.